Infuserve America

IT Support Specialist with 1 to 3 years of experience managing day-to-day user, hardware, software, and network support for an organization. Salary dependent on abilities. Range listed but not fixed.

Job Overview

   1. Role: Mid-level IT Support / Systems Technician

   2. Experience Required: 1–3 years in IT support, help desk, or technical troubleshooting

   3. Education: Associate’s degree in Information Technology, Computer Science, or 

      equivalent hands-on experience.

      

Key Responsibilities

   1. Technical Support: Resolve incoming employee for desktop software, hardware, laptops

      (Mac and PC), and mobile devices.

   2. System Administration: Install, configure, and update operating systems (Windows, linux 

      and macOS) and business applications.

   3. Network Maintenance: Troubleshoot basic LAN/WAN, Wi-Fi, and printer connectivity issues.

      cabling install and troubleshooting.

   4. User Management: Set up new user accounts, manage password resets, and administer basic 

      access permissions. badge creation and management.

   5. Documentation: Track IT requests, document solutions, and escalate complex networ or

      security problems to senior staff.

   

Required Skills and Qualifications

   1. Technical Knowledge: Familiarity with Windows, Linux, macOS, Active Directory, and basic

      networking (TCP/IP, DNS, DHCP).

   2. Certifications: Preferred credentials include CompTIA A+ or Network+, but not required.

   3. Soft Skills: Strong customer service, patience, and clear communication for helping

      non-technical staff, motivated, self starter, good work ethics.

   4. Problem-Solving: Ability to diagnose root causes quickly and prioritize multiple support 

      tasks under deadlines.

We are looking for an aspiring IT professional with a powerful drive to grow and succeed. If you have a proven ability and eagerness to learn, we are fully prepared to invest in your training. This is a rare, high-potential opportunity to launch your career in technology with an organization dedicated to your professional development.